Returns & Exchanges in Canada


Les articles en soldes sont considérés comme une vente finale et ne sont ni échangeables, ni remboursables. Nous n'acceptons pas présentement les retours internationaux.

Any item sold on our online site, and at the regular price, can be returned or exchanged within 7 days

from the date you receive the package.
You must first contact us via email to obtain a return number which you will need to display on the package. You have two options for returning your order. - By carrier: The goods can be returned to us, in appropriate packaging and with the order form, to the following address:

Riverstone Sport
1199, Saint Jean Street
Quebec QC G1R 1S3

Shipping costs are at the customer's expense, except in the case of a defective item. Shipping with a tracking number is strongly recommended. We cannot be held responsible for the non-delivery of a package. To be accepted, the item must not have been worn or washed, and must contain its tags and, if applicable, its original packaging.

- Returning to the store: It is possible to return the product(s) directly to the address mentioned above, under the same conditions as for a return by carrier. Please note that the refund cannot be made in store, but only via the merchant site. However, it is possible to issue a credit note valid throughout the store.

The refund will be processed within a maximum of 2 to 3 working days following receipt of the goods.

We will only replace defective or damaged items. If you wish to exchange for another size for example, you will simply need to order the desired item. You may or may not have to wait until we receive your returned merchandise.

Although it’s rare, it’s possible that something gets damaged on route, or arrives with an imperfection we haven’t spotted. If this is the case, please forward a picture of the defective item to info@riverstonesport.com along with your name and order number and one of our customer service representatives will contact you with further instructions.